How to Promote Patient Satisfaction

This video shows nurses how to promote patient satisfaction and positively influence patients’ memorable impressions of their hospital experience. The link between patient satisfaction and positive patient outcomes • What patients expect from nurses • Reducing costs by reducing patient problems • Attitude adjustment: 3 ways to improve interpersonal interactions • 3 things you should never say • How to demonstrate care and concern for the patient and family • Communicating effectively: 4 techniques that work • 7 ways to improve your bedside manner • Specific nursing interventions that allay apprehension, reduce anxiety, and reassure the patient and family • Going the "extra mile" • Advocating for the patient: When to intervene on his behalf • Dealing successfully with patients who are angry or upset • And much more!           

30 minutes

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